Betting Rules

1. General betting conditions

You must have a valid account and be legally permitted to gamble in the place where you are located. You are responsible for providing accurate registration information and for keeping your account details up to date. An account may only be used by the person who registered it. You must not allow another person to access or use your account, and you must not place bets on behalf of another person.

Players are responsible for checking the details of every bet before confirming it. This includes the selected game, market, event, outcome, stake, odds, wager type and any other displayed information. Once a bet has been accepted, it generally cannot be changed or cancelled unless a specific rule, applicable law or approved customer process allows this.

All bets must be placed through the approved betting facilities provided on the website. Bets sent through unofficial channels, altered through technical interference or submitted using prohibited methods may be rejected or voided. 9au Casino may apply security and verification checks where required to protect players, the website and the integrity of betting activity.

• Only one personal account should be used unless an authorised exception has been confirmed.
• You must not use another person's payment method or account credentials without permission and verification.
• You must not attempt to exploit an error, system fault, pricing mistake or promotional condition.
• You must not use automated tools, bots, scripts or other methods that interfere with normal website operation.
• You must comply with all applicable laws, account requirements and instructions shown on the website.

2. Bet acceptance, errors and cancellation

A bet is not confirmed until it has been accepted and recorded by the website. A bet displayed in a bet slip is not necessarily accepted. Players should check the confirmation message, account history or other available record after submitting a bet. If the website does not confirm a bet, you should not assume that it has been placed.

Technical problems, interrupted connections, incorrect displays, delays, pricing errors and other system issues may affect the submission or presentation of a bet. Where a clear error has occurred, 9au Casino may take reasonable steps to correct the error. Depending on the circumstances, an affected bet may be rejected, cancelled, voided or settled using the correct information. Any action will be taken in accordance with the applicable terms and relevant legal requirements.

If a market, event or game is suspended, withdrawn or unavailable, bets may be subject to review under the relevant rules. A bet may also be void where the underlying event cannot be completed, where the result cannot be properly verified or where a rule requires the bet to be treated as invalid. The treatment of a bet can depend on the product, market and circumstances.

Player checks before confirming

1. Confirm that you are using the correct account.
2. Review the event, game, selection and wager type.
3. Check the stake, displayed odds and potential return where shown.
4. Make sure the bet meets any displayed minimum or maximum conditions.
5. Submit the bet only when all details are correct.

3. Odds, stakes and settlement

Odds and available betting options may change before a bet is accepted. The odds shown at the time of confirmation will normally be used for settlement, subject to any correction required for an obvious error or other applicable rule. The website may display different odds, markets or stake options for different products and circumstances.

The amount available for a bet is subject to the balance in your account and any limits or restrictions displayed on the website. A bet cannot normally be placed if the required stake is not available. Depositing funds does not guarantee that a particular market, game, odds price or betting option will remain available.

Bets are settled using the official result or other reliable result source applicable to the relevant market or game. Settlement may take place after an event finishes or after the information needed to verify the result becomes available. If a result is corrected, abandoned, postponed or materially changed, the original settlement may be reviewed in accordance with the relevant rules.

Where a market has special conditions, those conditions will apply in addition to these general rules. Examples may include rules about event timing, postponements, participant changes, dead heats, abandoned events, match interruptions, score corrections or the order in which outcomes are determined. Players should read the market information before placing a bet.

Returns, winnings and account adjustments are subject to successful settlement and any required account, identity, payment or compliance checks. A displayed balance is not necessarily a final entitlement if a transaction, bet or settlement is later found to contain an error or to breach the applicable rules.

4. Account security, fair play and responsible gambling

You are responsible for protecting your login details, devices and account access. Choose a strong password, do not share your credentials and notify the website through the available support process if you believe your account has been accessed without permission. You should also review your account activity regularly and sign out when using a shared device.

Betting should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose. Set personal limits, take regular breaks and avoid gambling when you are upset, tired, under the influence of alcohol or affected by financial pressure. Chasing losses can increase harm and is not a reliable betting strategy.

• Set a budget before you start and keep to it.
• Use available account controls, deposit limits, time reminders or other safer gambling tools where offered.
• Do not borrow money, sell belongings or use essential household funds to gamble.
• Do not gamble to solve financial problems or replace regular income.
• Seek independent support if gambling is becoming difficult to control.
• If you are under the legal gambling age, do not create an account or place a bet.

9au Casino may request identity, age, payment or other verification information. It may also restrict, suspend or close an account where there is a security concern, suspected misuse, a breach of these rules, a legal requirement or a responsible gambling concern. Any such action will be handled in accordance with the applicable terms and requirements.

5. Questions, complaints and rule updates

If you believe a bet has been recorded, settled or displayed incorrectly, review your account history and raise the issue through the support channel available on the website. Include enough information to help identify the relevant bet, such as the date, game or event, market, stake and transaction reference where available. Do not send passwords or unnecessary sensitive information.

Concerns will be reviewed using the available account records, bet data, settlement information and relevant rules. A decision may require additional verification or information from you. If you are not satisfied with the initial response, follow the complaint or escalation process described in the website's Terms and Conditions or help area.

These Betting Rules may be updated from time to time to reflect changes to products, website functions, legal obligations, security practices or operational requirements. The current version published on the website applies to future use unless a different application is required by law. You should check this page and the related terms regularly, particularly before placing a new bet.

If any part of these rules is inconsistent with mandatory Australian law or another applicable legal requirement, the mandatory requirement will prevail to the extent of the inconsistency. Nothing on this page limits rights or protections that cannot lawfully be excluded.