Privacy Policy

Information we may collect

To provide an online casino service, 9au Casino may handle information supplied by a player, information created through use of the website and information received from service providers involved in operating the platform. The amount and type of information collected can depend on the services used, account activity and applicable requirements.

Account and contact information

This may include a player’s name, date of birth, residential or contact details, username, account credentials, communication preferences and information provided when registering or updating an account. It may also include messages, support requests, complaints and records of communications with the website.

Identity and verification information

Where identity, age, location or account checks are required, the website may handle verification documents and related information. This can include copies or details from identification documents, proof of address, images, verification results and information used to assess whether an account can be opened or kept active. Additional information may be requested for security, responsible gambling or compliance checks.

Payment and transaction information

The website may record deposits, withdrawals, wagers, gaming activity, account balances, transaction references and other financial activity connected with an account. Payment providers may process payment details directly. 9au Casino may receive limited payment information, such as a transaction status, payment method, account holder details or reference number, rather than complete payment card details.

Technical, device and usage information

When a player visits or uses the website, technical information may be collected. This may include an IP address, browser type, operating system, device identifiers, approximate location, language settings, pages viewed, referring website, access times and interactions with website features. Information about connection stability, security events and suspected unusual activity may also be recorded.

The website may receive information from fraud-prevention, identity-verification, payment, analytics and other service providers. These providers may compare information or produce results that help verify identity, protect accounts and identify potentially improper or unlawful activity.

How we use and share information

Information is handled for appropriate business, service, security and legal purposes. Depending on the circumstances, 9au Casino may use information to:

• Create, operate and maintain a player account.
• Provide casino services and display relevant account information.
• Process deposits, withdrawals and other transactions through available payment services.
• Verify identity, age, location and account details before or during the use of services.
• Carry out anti-fraud, security, risk and anti-money-laundering checks.
• Detect, investigate and prevent suspicious, unauthorised, abusive or unlawful activity.
• Respond to questions, complaints, technical issues and support requests.
• Send service messages about accounts, transactions, security, website changes or important terms.
• Send marketing communications where permitted and where consent or another lawful basis applies.
• Understand website usage, improve performance, develop features and fix technical problems.
• Apply responsible gambling processes and help protect the integrity of the services.
• Meet record-keeping, verification, reporting and other obligations applying to an online gambling service.

Information may also be used to establish, exercise or defend legal rights, manage disputes and protect players, the website or other people. Marketing messages may contain information about services, website features or promotions. Players can follow the unsubscribe instructions in a marketing message or contact support@9au-casino.best to withdraw consent to marketing. Withdrawing marketing consent does not necessarily stop essential service, security or legal communications.

Sharing information with service providers

Information may be shared with carefully selected providers that help operate the website. These may include payment processors, identity and verification providers, fraud-prevention services, technology and hosting providers, customer support tools, analytics providers and professional advisers. Access is limited to information reasonably needed for the relevant service or purpose.

Information may also be disclosed where reasonably necessary to protect players, the website or other people, investigate suspected misuse, respond to a valid legal request or meet an applicable obligation. If business operations or service arrangements change, information may be transferred as part of that change, subject to appropriate protections.

Some providers may process information in countries outside Australia. Where this occurs, reasonable steps are taken to use suitable providers and protect information in accordance with applicable privacy requirements. Information is made available to authorised staff or providers only where they need it for their role.

Cookies, security and retention

Cookies and similar technologies

9au Casino may use cookies and similar technologies to keep players signed in, remember preferences, support website functions, improve performance, understand usage and help protect accounts. Some cookies are necessary for the website to work, while others may support analytics, personalisation or marketing. Cookie settings and availability can vary by browser and device.

Players can manage, block or delete cookies through their browser settings. Disabling some cookies may affect website functionality, account access or the availability of certain features. Continued use of the website after cookie settings are changed may still involve necessary cookies.

Security

Reasonable technical and organisational measures are used to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication, monitoring, encryption or other security practices appropriate to the information and service. No website, internet connection or electronic storage system can be guaranteed to be completely secure.

Players should keep usernames, passwords and verification information confidential, use a secure device and notify support promptly if they suspect unauthorised access or unusual account activity. 9au Casino will not normally ask a player to disclose a password through an unsolicited message.

How long information is kept

Information is retained for as long as reasonably necessary for the purposes described in this Privacy Policy, including account administration, support, security, dispute management and business records. Some records must be kept for a period required by law even after an account is closed. The retention period can depend on the type of information and the reason it was collected.

When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of. Backups and records held for security or legal purposes may remain for a reasonable period before being removed in the ordinary course.

Your privacy rights and requests

Players may ask about the personal information held about them and may request that inaccurate or incomplete information be corrected. Depending on the circumstances and any legal limits, players may also request deletion of their information, ask how it is being used, or withdraw consent previously provided for marketing.

To exercise these rights, make a privacy enquiry or request access, correction or deletion, contact support@9au-casino.best. The request should include enough information to identify the relevant account and clearly explain what is being requested. For account security, additional information may be needed to verify the requester’s identity before information is provided or changes are made.

• Access: ask for a copy or general description of personal information held about you, subject to applicable limits.
• Correction: ask for inaccurate, outdated or incomplete account information to be updated.
• Deletion: ask for personal information to be removed where it is no longer required and deletion is legally permitted.
• Marketing consent: withdraw consent to promotional communications at any time.

A deletion request may not remove all records immediately. Information may need to be retained for legal, security, fraud-prevention, dispute-resolution or record-keeping reasons. Similarly, withdrawing marketing consent does not affect processing required to operate an account or meet legal obligations.

Privacy requests are considered within a reasonable timeframe. If a request cannot be completed, the reason may be explained where permitted. Players should first contact support@9au-casino.best with any privacy concern so it can be reviewed and addressed.

Updates to this policy

This Privacy Policy may be updated when website practices, services, technology or privacy requirements change. The updated version will be made available on the website, with the effective date or other notice where appropriate. Players should review this page from time to time. Continued use of the website after an update may indicate acceptance of the revised policy where applicable.